{"id":69,"date":"2025-11-03T08:00:00","date_gmt":"2025-11-03T07:00:00","guid":{"rendered":"https:\/\/ogma-insight.fr\/blog\/?p=69"},"modified":"2025-12-26T08:52:18","modified_gmt":"2025-12-26T07:52:18","slug":"qualiopi-mettre-en-oeuvre-des-moments-sanctuarises","status":"publish","type":"post","link":"https:\/\/ogma-insight.fr\/blog\/2025\/11\/03\/qualiopi-mettre-en-oeuvre-des-moments-sanctuarises\/","title":{"rendered":"Qualiopi, mettre en \u0153uvre des moments sanctuaris\u00e9s"},"content":{"rendered":"\n
\"Main<\/figure>\n\n\n\n

Dans beaucoup d\u2019organismes, la qualit\u00e9 reste une t\u00e2che \u201cquand on aura le temps\u201d.
R\u00e9sultat : Qualiopi finit par \u00eatre per\u00e7u comme du simple administratif, sans int\u00e9r\u00eat et chronophage.<\/p>\n\n\n\n

Et c\u2019est pr\u00e9cis\u00e9ment ce qui fait qu\u2019on n\u2019a jamais le temps de le faire s\u00e9rieusement\u2026 avant de courir pour tout remettre en ordre la veille de l\u2019audit.<\/p>\n\n\n\n

Pourtant, Qualiopi n\u2019exige pas qu\u2019on y consacre des heures. Il demande surtout d\u2019en faire une habitude.
Et une fa\u00e7on d\u2019y arriver, c\u2019est de sanctuariser des moments<\/strong>.<\/p>\n\n\n\n

Prendre le temps de s\u2019arr\u00eater<\/h3>\n\n\n\n

Pour les CFA, par exemple, Qualiopi impose la tenue d\u2019un conseil de perfectionnement<\/strong>.
Mais au fond, l\u2019esprit est le m\u00eame pour tous : se r\u00e9server un moment o\u00f9 l\u2019on stoppe le temps, o\u00f9 l\u2019on regarde en arri\u00e8re pour pr\u00e9parer l\u2019avenir.<\/p>\n\n\n\n

C\u2019est dans ces moments-l\u00e0 que la qualit\u00e9 cesse d\u2019\u00eatre une contrainte pour devenir une respiration utile \u00e0 l\u2019organisation.<\/p>\n\n\n\n

Un exemple concret<\/h3>\n\n\n\n

Le R\u00e9f\u00e9rentiel National Qualit\u00e9<\/strong> nous donne deux indicateurs particuli\u00e8rement parlants :<\/p>\n\n\n\n

    \n
  • Indicateur 31<\/strong> : le prestataire met en \u0153uvre des modalit\u00e9s de traitement des difficult\u00e9s rencontr\u00e9es par les parties prenantes, des r\u00e9clamations exprim\u00e9es par ces derni\u00e8res, et des al\u00e9as survenus en cours de prestation.<\/li>\n\n\n\n
  • Indicateur 32<\/strong> : le prestataire met en \u0153uvre des mesures d\u2019am\u00e9lioration \u00e0 partir de l\u2019analyse des appr\u00e9ciations et des r\u00e9clamations.<\/li>\n<\/ul>\n\n\n\n

    Autrement dit : un moment pour \u00e9couter et r\u00e9agir, un moment pour agir.<\/p>\n\n\n\n

    Lors d\u2019un audit, j\u2019ai observ\u00e9 une tr\u00e8s belle pratique.
    L\u2019organisme avait mis en place un simple cahier pour le recueil des al\u00e9as et difficult\u00e9s<\/strong>.
    Chaque membre de l\u2019\u00e9quipe y notait, au fil de l\u2019eau, les incidents, impr\u00e9vus ou points de vigilance, en pr\u00e9cisant les actions mises en \u0153uvre \u201c\u00e0 chaud\u201d.<\/strong><\/p>\n\n\n\n

    Pourquoi un cahier ?
    Parce qu\u2019il \u00e9tait rapide \u00e0 remplir, accessible \u00e0 tous\u2026 et surtout vivant.<\/p>\n\n\n\n

    Le plus int\u00e9ressant, c\u2019est qu\u2019une fois par trimestre, l\u2019\u00e9quipe se r\u00e9unissait pour une r\u00e9union p\u00e9dagogique<\/strong>.
    Ce moment servait \u00e0 relire le cahier, analyser les r\u00e9currences et identifier les pistes d\u2019am\u00e9lioration continue.
    Une pratique simple, efficace\u2026 et 100 % Qualiopi.<\/p>\n\n\n\n

    Mon conseil<\/h3>\n\n\n\n

    Prenez le temps de distinguer dans Qualiopi ce qui rel\u00e8ve du quotidien<\/strong> \u2014 ce que vous traitez \u00e0 chaud, dans le flux de l\u2019activit\u00e9 \u2014 et ce qui m\u00e9rite d\u2019\u00eatre regard\u00e9 avec recul<\/strong>, de mani\u00e8re r\u00e9guli\u00e8re et collective.<\/p>\n\n\n\n

    C\u2019est souvent cette distinction qui transforme la qualit\u00e9 d\u2019un r\u00e9flexe subi en une d\u00e9marche ma\u00eetris\u00e9e.<\/p>\n\n\n\n

    <\/p>\n","protected":false},"excerpt":{"rendered":"

    Dans beaucoup d\u2019organismes, la qualit\u00e9 reste une t\u00e2che \u201cquand on aura le temps\u201d.R\u00e9sultat : Qualiopi finit par \u00eatre per\u00e7u comme […]<\/p>\n","protected":false},"author":1,"featured_media":106,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[29],"tags":[],"class_list":["post-69","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qualiopi"],"yoast_head":"\nQualiopi, mettre en \u0153uvre des moments sanctuaris\u00e9s - OGMA<\/title>\n<meta name=\"description\" content=\"Beaucoup d\u2019organismes voient Qualiopi comme une contrainte administrative, faute de temps. 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